We want you to love your table. If your kit isn’t quite right, we’re here to help.

14-Day Returns

You can return or exchange your kit within 14 days of delivery. To qualify, your kit must be:

• Returned complete, with every piece and the Perfect Placement Guide (we can’t accept individual items)
• Unused and in its original condition
• In its original packaging, so everything travels back safely

Refund or Exchange: Your Choice

Once we receive and inspect your return, you can choose:

• A refund to your original payment method, or
• An exchange for a different kit. If the new kit costs more or less, we’ll charge or refund the difference.

Refunds are processed within 5 to 7 business days of receiving your return. Your bank may take a few extra days to show it.

Return Shipping

Return shipping is the customer’s responsibility. Your original shipping fee is non-refundable. We recommend using a trackable shipping service, because we can’t be responsible for returns lost in transit.

Damaged or Incorrect Items

Marble and ceramic are beautiful, but they’re also delicate. If anything arrives damaged, or if we sent the wrong item, email us within 7 days of delivery with your order number and a photo. Please keep the box and packing materials until we’ve sorted it out. We’ll make it right with a replacement or a refund, at no cost to you.

How to Start a Return

Email us at shop@jemercantile.com with your order number and whether you’d like a refund or an exchange. We’ll reply with return instructions and our return address.

Please don’t send a return without contacting us first.