Returns & Exchange

Thank you for choosing JE Mercantile. We aim  to provide you with quality products and exceptional service. However, we understand that sometimes issues may arise with your purchase. If you receive damaged or defective items, please contact us within 14 days for assistance. Here's what you need to know:

1. Contact us within 14 days of receiving your order for damaged or defective items.
2. Provide order number and details to our customer service team.
3. We'll assist with returns and may provide a prepaid shipping label.
4. Refunds or replacements may be offered based on the situation and product availability.
5. Items must be unused and in original packaging for returns.
6. Customers are responsible for return shipping unless the issue is due to our error.
7. Refunds will be processed within 10 business days.
8. Exclusions include misuse, normal wear, and products from unauthorized sellers.

For inquiries or assistance, contact our customer service team 

Thank you for shopping with JE Mercantile. We're here to ensure your satisfaction.